Privacy Policy

Welcome to With Grace Design. We are committed to protecting your privacy as a client, participant, legal representative, or online visitor to our website. We use the information we collect about you to maximise the services we provide to you. We respect the privacy and confidentiality of the information you provide and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

WHAT WE COLLECT FROM YOU
If you visit our website or use our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (together ‘Personal Data’). Our services are directed to clients over the age of 18 and/or legal guardians of persons under 18. If we become aware that a child under 18 has provided us with Personal Data without the guardian’s consent, we will delete that information immediately. If you are a child's parent or guardian and believe they have provided us with Personal Data without your consent, please contact us. You can review, correct, update, or delete your Personal Data by contacting us directly.

HOW WE USE YOUR INFORMATION
We use the information we collect to deliver our services, including communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing issues, and providing a personalised experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us with your request.

NON-PERSONALLY IDENTIFIABLE INFORMATION
We also use the information we collect in aggregated and anonymised forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying user demands, and meeting customer needs.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information. If any publicly available information is inappropriate or otherwise damaging, we will remove that information without notice to you.

DISCLOSURE
We may, from time to time, need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, during a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property, or safety of With Grace Design, our customers, or third parties. If there is a change to our business (whether by merger, sale, transfer of assets, or otherwise), customer information, which may include your Personal Data, may be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

SECURITY AND STORAGE OF YOUR INFORMATION
We use all reasonable means to protect the confidentiality of your Personal Data in our possession or control. All information we receive is stored and protected on secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

If our security is breached and your Personal Data is compromised, we will promptly notify you in compliance with applicable law.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce agreements. We may transfer information about you, including Personal Data, for storage and processing in countries other than Australia. If your Personal Data is transferred, it will only be to countries that have adequate privacy protections.

COOKIES & PIXELS
We use cookies and pixels to allow us to tailor our website to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address, or telephone number). You can choose to reject cookies by changing your browser settings. This may prevent you from using our website fully.

Cookies and pixels may also be used to serve ads to website visitors through third-party services such as Google AdWords and Facebook Ads. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION
We do not sell or deal with personal data. Your Personal Data details are only disclosed to third-party suppliers if required by law, for goods or services that you have purchased, for payment processing, or to protect our copyright, trademarks, and other legal rights. To the extent that we share your personal data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

LINKS TO THIRD-PARTY WEBSITES
This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGES TO THIS PRIVACY POLICY
This policy is subject to change. We may modify this policy at any time, and all modifications will be effective immediately upon our posting on this website. Please return periodically to review our privacy policy.

QUESTIONS OR CONCERNS
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at hello@withgracedesign.com.au, and we will endeavour to respond within 48 hours.